Thank you for shopping with JASHI GROUP TRADING CO., LIMITED. We hope you are satisfied with your purchase. However, if you are not completely happy with your order, we offer a return and exchange policy to ensure your satisfaction.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition, with all tags and packaging intact.
- The return request must be made within 30 days from the date of delivery. Any return request made after this period will not be accepted.
- The item must not have been worn, altered, or damaged by the customer.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Worn or used footwear.
- Any items that have been personalized or customized.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return the Item: Carefully pack the item in its original packaging and include a copy of your order receipt. You are responsible for the return shipping costs, unless the item is defective or we made an error in your order.
4. Refunds and Processing Time
Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will issue a refund to the original payment method. Please allow up to 2-3 business days for the refund to be processed.
- Shipping Fees: Shipping fees are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or an error was made with your order.
- Partial Refunds: If the returned item is damaged or shows signs of use, we may issue a partial refund based on the condition of the product.
5. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process above and indicate your exchange preference when contacting us. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will offer you a full refund or replacement at no additional cost to you.
7. Final Sale Items
Items marked as “Final Sale” or “Clearance” are not eligible for returns or exchanges. Please review product descriptions carefully before purchasing these items.
8. Contact Us
If you have any questions regarding our Returns Policy, please feel free to contact our customer service team at:
- Email: [email protected]
Thank you for shopping with JASHI GROUP TRADING CO., LIMITED. We appreciate your business and are here to assist you with any concerns you may have.