At JASHI GROUP TRADING CO., LIMITED, we are committed to providing timely and reliable shipping services for all of our customers. Below is an overview of our shipping policy, including the available carriers, shipping times, and other important information.
1. Shipping Methods and Carriers
We offer the following shipping options:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other carriers as available
The available shipping carriers and methods will be presented to you during checkout based on your shipping address.
2. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your order.
3. Processing Time
Orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive an order confirmation email, followed by a shipping notification once your order has been shipped.
4. Delivery Times
Delivery times depend on the shipping carrier and destination. Below are the general estimated delivery times:
- Domestic Orders: 3-7 business days
- International Orders: 7-21 business days
Please note that these times are estimates and can vary based on the destination, customs, and other factors beyond our control.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.
6. Shipping Restrictions
Please note that shipping to certain countries may be subject to additional duties, taxes, or customs fees. These charges are the responsibility of the customer.
7. Shipping Delays
While we strive to provide timely delivery, there may be delays caused by factors such as weather, holidays, customs processing, or issues with the shipping carriers. We cannot be held responsible for delays beyond our control.
8. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and assist with any claims.
9. Shipping Address
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or errors caused by incorrect or incomplete address information.
10. Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at:
- Email: [email protected]
We thank you for shopping with JASHI GROUP TRADING CO., LIMITED, and we are committed to delivering your order in the best possible way.